Refund policy

Refund & Return Policy

At KM PAINT, every item is made to order specifically for you. Because our products are customized and personalized, please review the following policy before placing your order.

Custom Orders

Due to the personalized nature of our products, all sales are final.

We do not accept returns, exchanges, or refunds for:

  • Change of mind

  • Incorrect size or color selected at checkout

  • Customer provided spelling, dates, names, or personalization errors

  • Approved artwork or proof errors

  • Orders no longer needed after purchase

  • Event dates that have passed

Please review your order carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item due to an error on our part, please contact us within 2 days of delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

Once reviewed, we'll gladly work with you to provide a replacement or another appropriate solution.

Holiday & Seasonal Orders

Holiday, seasonal, and event specific items are made exclusively for your order and are final sale.

Because these products are created for a specific holiday or event, they cannot be returned, exchanged, or refunded once production has begun or after the holiday or event has passed.

Examples include, but are not limited to:

  • Valentine's Day

  • Easter

  • Mother's Day

  • Father's Day

  • Fourth of July

  • Halloween

  • Thanksgiving

  • Christmas

  • Birthdays

  • Baby Showers

  • Graduations

  • Weddings

  • Team or School Events

Bulk Orders

All bulk, business, school, team, and organization orders are custom-made and are final sale.

Please verify all quantities, sizes, colors, and artwork before approving your order. Once production begins, bulk orders cannot be canceled, returned, exchanged, or refunded.

Order Changes & Cancellations

Orders may only be changed or canceled before production begins.

Once production has started, your order cannot be changed, canceled, or refunded.

If you notice an error after placing your order, please contact us as soon as possible. We'll do our best to help if production has not yet started.

Digital Proof Approval

Custom apparel orders will receive a digital proof for approval before production.

Please review your proof carefully.

By approving your proof, you are confirming that all spelling, sizing, placement, colors, and design details are correct.

KM PAINT is not responsible for errors that were approved on the final proof.

Customer-Supplied Apparel

You're welcome to provide your own garments for printing or embroidery.

Items must be new, unworn, and unwashed.

While every precaution is taken during production, KM PAINT is not responsible for damage, defects, or replacement costs for customer-supplied items should an issue occur during the decorating process.

Shipping Issues

All orders are shipped through USPS.

Once USPS has taken possession of your package, shipping delays, lost packages, damaged packages, or delivery issues are outside of our control.

If you experience a shipping issue, please contact us. While we cannot guarantee USPS's resolution, we'll gladly assist you however we can.

Incorrect Shipping Address

Please double-check your shipping address before placing your order.

If a package is returned due to an incorrect or incomplete address provided by the customer, the customer is responsible for paying the additional shipping cost to have the package reshipped.

Color Variations

Colors may appear slightly different in person than they do on your phone, tablet, or computer screen due to monitor settings, lighting, and the printing process.

Minor color variations are normal and are not considered defects.

Care Instructions

Proper garment care helps extend the life of your custom apparel.

To keep your apparel looking its best, we recommend:

  • Wash inside out.

  • Machine wash in cold water with similar colors.

  • Use a mild detergent.

  • Tumble dry on low heat or hang dry.

  • Do not bleach.

  • Do not iron directly on the printed or embroidered design.

  • Do not dry clean unless the garment's care label specifically recommends it.

Damage caused by improper washing, drying, ironing, or general wear and tear is not covered under this policy.

Questions?

If you have any questions about your order or these policies, please don't hesitate to contact us before placing your order. We're always happy to help and want to ensure you feel confident when ordering from KM PAINT.