Shipping Policy

Thank you for shopping with KM PAINT! Every order is custom made with care. Please review the information below regarding processing, shipping, and delivery.

Processing Time

All items are made to order.

Our standard processing time is 5–10 business days unless otherwise stated on the product page.

• Business days are Monday through Friday.
• Weekends and holidays are not included in processing time.
• Processing time is separate from shipping time.

During busy seasons, holidays, or large order volumes, processing times may be extended. If this happens, we'll do our best to keep you informed.

Shipping Methods

All orders are shipped through USPS.

Shipping rates are calculated at checkout based on your order and destination.

Once your order has shipped, you'll receive a shipping confirmation email with tracking information.

Shipping Time

Delivery estimates are provided by USPS and are not guaranteed.

Once your package has been accepted by USPS, shipping speed is outside of our control.

Please allow additional time during holidays, severe weather, or other unforeseen delays.

Tracking Your Order

A tracking number will be emailed to you once your order has shipped.

Please allow up to 24–48 hours for tracking information to begin updating after USPS scans your package.

Lost, Delayed, or Damaged Packages

Once your package has been accepted by USPS, KM Paint is not responsible for:

• Shipping delays
• Lost packages
• Stolen packages
• Packages marked as delivered
• Damage that occurs during transit

If you experience any shipping issues, please contact us. We'll gladly assist you in working with USPS whenever possible.

Incorrect Shipping Address

Please verify that your shipping address is correct before placing your order.

KM PAINT is not responsible for orders shipped to an incorrect address provided at checkout.

If a package is returned due to an incorrect or incomplete address, including missing apartment or suite numbers:

• The customer is responsible for the cost of reshipping the package.
• The order will be reshipped once the additional shipping fee has been paid.

Local Pickup

Local pickup is available in Tucson, Arizona.

When placing an order through our website, use the discount code PICK UP at checkout to remove shipping charges.

If you forget to use the code, please contact us within 24 hours of placing your order, and we'll gladly refund the shipping charge if your order qualifies for local pickup.

Pickup Instructions

Once your order is complete, you'll receive a notification with pickup instructions and the pickup location.

Please wait until you have been notified that your order is ready before arriving for pickup.

Shipping Nationwide

KM PAINT proudly ships nationwide within the United States and internationally. 

Rush Orders

Need your order by a specific date?

Please contact us before placing your order.

Rush orders may be available depending on our production schedule. Additional rush fees may apply based on the order type and requested turnaround time.

Incorrect or Missing Items

If you believe you received the wrong item or something is missing from your order, please contact us within 2 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the items received (if applicable)

We'll review your order and work with you to resolve the issue as quickly as possible.

Questions?

If you have any questions regarding shipping, processing times, or your order, please don't hesitate to contact us before placing your order. We're always happy to help!