Welcome to my FAQ! (Frequently Asked Questions)

Most questions can be answered here. If you do not see an answer to one of your questions, please contact me!

 

Q: What are your business hours?

A: Monday-Friday from 9am to 5:30pm. (MTS)  I am off Saturday & Sunday and major holidays. If you contact me on the weekend or on holiday, please expect a reply by Monday.

 

Q: How long will it take to get my order?

A: Orders can take up to 1-2 weeks to process, which means to make. Please keep in mind that this may change on holidays. Weekends are not included. Processing time does not include shipping time.

 

Q: What if I need my order urgently?

A: Before ordering on my website or when ordering through DM, please let me know if you need your order by a certain date. You may have to pay a rush fee that starts at $8+. Rush fee is subject to change depending on order/urgency.

 

Q: What is a rush fee?

A: A rush fee is a fee you pay to get your order rushed. By paying this fee, your order is marked as a priority. Your order is moved up to the top of my orders list.

 

Q: How do I place a custom order?

A: If you’d like to place a custom order (maybe something you don’t see on my website) please contact me. I am more than happy to make you a custom invoice for your order if it could be made.

 

Q: How can In pick up my order instead of having it shipped?

A:  I am located in South Tucson Arizona. If you would like to pick up your order please let me know when placing your order. If you are checking out on my website, use code "PICK UP" to avoid shipping costs. If order was placed and you forgot to use code "PICK UP" you have 24 hours after placing your order to let me know to get a refund on shipping fee.

 

Q: When and where will I pick up my order?

A:  Once your order is ready for pick up, I will contact you to let you know through (email/text/dm.) I will then provide you with pick up information/location. Please do not show up unannounced.

 

Q: I used the pick up code and my order says it was shipped. Why?

A:  To all pick up orders, once I mark your order as fulfilled, it’ll send you an automatic message that it was “shipped.” Please disregard that message. It just means I have completed your order and should receive a pick up message/instructions soon.

 

USPS: 

All my packages are shipped through USPS. Once USPS has your package: shipping time, lost/damaged packages are out of my control. I am more than happy to help file a claim if needed.

 

Q: When I look up tracking, why does it say "returned to sender?"

A:  When a package is returned to the sender (me) it means there was a mistake in the address or you forgot to add a unit #, apartment #, etc. Please make sure the correct address is added. You will have to pay an additional shipping cost to have it re-sent.

 

REFUNDS: 

Due to most items being custom made, I do not offer refunds on custom orders. All sales are final. Please read the description of my items to know how to order properly. Some items have specific requirements. 

If there was a mistake on my part on one of your items (missing letter/wrong name/etc) please reach out to me and we can discuss how to go about fixing your order. There must be proof provided before I can offer a solution. Customer has 24 hours after receiving their order to report a mistake. After those 24 hours, I am no longer responsible.

To start a return, you can contact me. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Item must be sent back & inspected before I can provide any refund. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Thank you!