FAQ ☆

What is your turnaround time?

My standard turnaround time is 5–12 business days for most custom orders.

  • Business days are Monday through Friday.

  • Weekends and holidays are not included in processing time.

  • Larger or specialty orders may require additional production time.

If you need your order by a certain date, please let me know before placing your order so I can let you know if it's possible.

Turnaround time begins when your order is placed and payment is received, not from the date you first contact me or request a quote. 

What are your business hours?

Business days are Monday–Friday.

I am closed on Saturdays and Sundays. Messages received outside of business hours will be answered as soon as possible during the next business day.

How long does it take to receive a response?

Since every order is custom, response times may vary.

For the quickest response, please checkout on website or send an inquiry including:

  • What you're looking to order

  • Quantity needed

  • Your design or idea

  • Pickup or shipping

  • Your deadline or event date

  • Any other important details

The more information you provide, the faster I can prepare a quote.

Do you offer rush orders?

Yes! If you need your order sooner than my standard turnaround time, I may be able to accommodate a rush order.

A rush fee may apply depending on:

  • Your requested deadline

  • Order size

  • Order type

  • My current production schedule

Please contact me before ordering to check availability.

When is payment due?

Full payment is required before any work begins.

Orders are not started, scheduled, or confirmed until payment has been received.

Accepted Payment Methods

Orders placed through my website can be paid using:

  • Credit or debit card

  • PayPal

  • Shop Pay

  • Affirm (Pay in 4, if eligible)

Do you offer local pickup?

Yes! Local pickup is available in Tucson, Arizona.

If you're ordering through my website, enter the discount code PICK UP at checkout to remove shipping charges.

Forgot to use the code?

Just contact me within 24 hours of placing your order, and I'll gladly refund the shipping charge if your order will be picked up locally.

Where do I pick up my order?

Once your order is complete, I'll contact you with pickup instructions and the pickup location.

Please wait until you receive confirmation that your order is ready before coming by.

Do you ship?

Yes! I proudly ship nationwide through USPS.

Once USPS has accepted your package, shipping times, delays, lost packages, and damaged packages are outside of my control.

If you experience a shipping issue, please reach out and I'll do my best to help file a claim.

My tracking says "Returned to Sender." What happens now?

Packages are usually returned because the shipping address provided was incomplete or incorrect.

Please double check your shipping address before placing your order, including apartment, suite, or unit numbers when applicable.

Once the package has been returned to me, you'll simply need to pay the new shipping fee, and I'll resend your order as soon as possible.

Can I provide my own apparel?

Yes! You're welcome to provide your own shirts, hoodies, or other garments for printing or embroidery.

Items must be new, unworn, and unwashed.

While I take every precaution when decorating customer supplied items, I am not responsible for damage, defects, or replacement costs should an issue occur during the printing or embroidery process.

Do you offer bulk discounts?

Yes!

Bulk pricing is available for many products and depends on:

  • The item being ordered

  • Quantity

  • Design complexity

If you're ordering for a business, school, sports team, event, or organization, feel free to contact me for a custom quote.

Can I make changes after placing my order?

Small changes may be possible before production begins.

Once your order has entered production, changes may no longer be available. Please contact me as soon as possible if you need to make an update.

Can you help me create a design?

Absolutely!

If you already have a logo or design, simply upload it when placing your order.

If you need help bringing your idea to life, I'd be happy to discuss design options. Additional design fees may apply depending on the project.

Will I receive a proof before my order is made?

Yes, custom apparel orders will receive a digital proof for approval before production begins.

For most other products (such as cake toppers, stickers, signs, and similar items), I do not send proofs unless I have a question or need clarification. This helps keep production on schedule.

Production will not begin until the proof has been approved for custom apparel orders.

Will the colors look exactly like they do on my screen?

Not always.

Colors may appear slightly different from what you see on your phone, tablet, or computer screen due to differences in screen settings, brightness, and the printing process. While I do my best to produce colors as accurately as possible, slight variations are normal.

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Still have questions?

I'd love to help!

Feel free to contact me with any questions before placing your order, and I'll get back to you as soon as possible.